Returns & Privacy

Returns

Any blank goods purchased may be returned for store credit within 14 days from purchase and are subject to a 20% restocking fee. Return shipping fees are the responsibility of the customer. Please call for a Returned Goods Authorization Number. Items returned without an RA number will not be processed.

Wigs

Due to health regulations, all wig sales are final.

Embroidery & Embroidery Digitizing

The Kacy J Co., its agents and subsidiaries are not responsible for designs run on fabrics other than those for which they were originally digitized or for any size deviations made by the end-user or its agents, nor are we responsible for damaged goods. We are happy to work with you to correct any problems or make any changes requested prior to production, however, notification must be made within five (5) working days. Otherwise, designs will be considered to be good and any subsequent changes will be charged accordingly. The Kacy J Co. retains the rights to all stitch files. A fee will be charged for custom digitized stitch file transfer to 3rd parties upon written request, and transfer is at the sole discretion of The Kacy J Co. The Kacy J Co. assumes no responsibility for any infringement of rights. Your purchase of our designs and/or digitizing services in any form or format does not include your right to use them in regard to any claim of trademark, copyright or registration mark protected.

A 50% deposit is due on all orders. Setup fees and deposits (when goods have already been purchased on your behalf) are non-refundable and due upon approval of sample. Payment in full is due upon completion of order. No refunds or exchanges on embellished goods or custom-made products, however, manufacturer defects in any item supplied will be happily replaced.

Purchase our designs for your personal use is unlimited. They are not to be resold, shared, rented, lent out or modified for sale under any circumstances. Violators will be billed and prosecuted under the fullest extent of the law. Modifications, however, may be made to insure that they run properly on your particular embroidery machine.

The Kacy J Co.’s reputation is of utmost importance to us. Therefore, while we respect the end-user’s rights, we reserve the right to approve any modifications to our designs and/or products designed and created by us. They may not be modified, cut-up, shared, rented, lent out, or sold without our express permission. Doing so, whether it be by you or someone you choose to do any modifications for you, will result in all parties being invoiced and/or prosecuted accordingly. No exceptions!

Your purchase of The Kacy J Co. designs, specifically Irish Dance Dress Designs and Tiara Applique designs are authorized for a “one-time use only” for your dancer’s dress and may be edited as needed. Please contact us for multiple use permission for which a fee will be charged. Under no circumstances may the digital design files or the edited design files be sold, shared, traded, rented, lent out or distributed in any manner. All of the design on our Website are created and digitized by The Kacy J Co. Your purchase of a design is actually a license to embroider the design on an embroidery machine for your personal use, donation to charity, and gifts but that design remains the property of The Kacy J Co. Please do not share the designs. A great deal of work and effort goes into the creation of our designs. You paid for your design and so should your friends and colleagues. It allows us to continue creating for you!

Privacy

The Kacy J Co. respects and protects the privacy of our customers and those who use our Website. We want you to feel comfortable and have the utmost confidence to fully participate in our online offerings so that we can better serve your needs. When we ask you for information, it will be clear what we need to fulfill your request and how we will use it. We do not sell, rent or share your personal information with anyone, however, we may, from time to time provide your personal information to companies that provide services to help us with our business activities such as order payment via PayPal or our merchant service provider. These companies are authorized to use your personal information only as necessary to provide these services to us. You may opt out of any promotional mailings we may send out simply by calling (708) 422-1866, or emailing kacyj @ kacyjco.com (remove spaces).

Links

This site may contain links to other sites. The Kacy J Co. is not responsible for the privacy practices or the content contained on those Websites. Privacy practices may differentiate at other sites, therefore, please review each site’s privacy statement.

Orders

Our site uses an order form for customers to request products. We collect visitor’s billing and financial information (such as their account or credit card numbers). Financial information that is collected is used only to bill the user for products and services and is never shared with any other person or company with the exception of our credit card processor (PayPal or Intuit Payment Network). We do not store credit card information, other than that required by the Credit Card companies, for any use other than processing the credit card transactions. Our store maintains a list of receipts or Order History for each customer. This information is accessible by logging in to the store and then clicking on the Order History. This information is provided for your convenience and is not available to anyone else. Your credit card information is not stored in your Order History.

Security

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at kacyj @ kacyjco.com (remove spaces). We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Contacting the Website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Website, you can contact:The Kacy J Co., PO Box 594, Oak Lawn, IL 60454-0954, email: kacyj @ kacyjco.com (remove spaces), 708-422-1866

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law such as to comply with a subpoena, bankruptcy proceedings, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.